Samsung ATIV Book 9 NP900X4C-K01US 15-Inch Vouchers

Gerald R Lacasse (STERLING, VIRGINIA, US):
This ultrabook weighs less than half of what my previous Sony laptop weighed, and appears to have an aluminum frame. I'm guessing on the aluminum frame, as it doesn't flex like other ultrabooks I've tried. The finish and color give the impression of a high-end laptop, but be prepared to wipe for fingerprints after using. My only concerns were the limited viewing angles and storage. I find the need to adjust the screen more often than with my Sony which is a minor inconvenience. This model does not come with a touch-screen or DVD player, but I purchased a portable Samsung Blu-ray burner to install any additional software I have on disc, a 32 GB Corsair Survivor flash drive for portability between my office computer and this ultrabook, and MS Office 365 for accessing all of my files through the cloud (and in case I forget to bring the flash drive).

 Collin:
The computer was working fine for the first two weeks and then all of a sudden I went to turn it on and nothing happened. When I press the power button, the little blue light turns on and that's it. Nothing else happens (and yes I did make sure the battery wasn't dead). This is something that should not happen with a near $2,000 laptop.

 Kim (Connecticut) :
I purchased this laptop for work. It is a complete lemon. For $1,700 this laptop should be nearly perfect - it is barely passable as a functioning computer. I would give it zero stars if I could. The trackpad is balky. Simple tasks like pointing and clicking require multiple attempts. It is maddening. Sometimes it just doesn't work. You have to restart the computer for it to work again. Sometimes the computer will not recognize the free space on the hard drive. The Book 9 comes with 256Gb SSD. I had about 100Gb free and then it would just disappear. Restarting the computer would make it come back, but then at random times the computer wouldn't be able to find the 100Gb and the Windows would say the disk drive was full. Another annoying issue is that wifi will disconnect at random times. The laptop will reconnect after you choose your network in network connections. The other laptops we use (mostly Thinkpads) do not have this problem. Metro on Windows 8 on this computer is inconsistent as well. At times Win 8 will not update apps in metro. It just won't update, which renders the apps requiring updates useless because Windows 8 won't let you open an app requiring an update. I've called Samsung several times and they try to be helpful, but they aren't able to help because the computer sometimes works and sometimes it doesn't. So if a technician tests it and it works, they can't help me. My problem is that something on the computer won't work 2 days out of 7, which makes it a somewhat unreliable business tool. I and other IT professionals have wasted countless hours trying to make this computer do what it's supposed to do. Samsung will not replace the machine or provide a refund. Our next step is to ask Amazon if they will provide a refund.